FAQ
Returns
How to Return
For peace of mind, we offer a full refund within 30 days. Below conditions apply.
-
Before sending, you must contact us either by phone or email info@platabonita.com.au to receive a return authorization.
-
Items must be packed and returned in the original packaging and condition (ie not worn), and sent in a way so they do not become damaged. Refunds are not issued for abuse, alterations or using the product for other than it's intended purpose.
-
If your original order was "shipped free", we reserve the right to refund minus the postage cost ($10).
-
Return postage & insurance is incurred by the purchaser.
-
Any refunds will be made to the same account used for the original purchase.
Damaged or Incorrect Items
For products that may have a defect, please contact us
before sending your purchase for a return code.
We reserve the right to inspect the item and either repair
at our cost, replace or refund the item.
Waranty
Your purchase has a warranty for 12 months against all manufacturing faults.
Exchanges
If you wish to exchange your item please contact us.
Return postage and insurance is incurred by the purchaser.
Shipping
Australia-wide Deliveries
-
For purchases over $150, free delivery is available via Australia Post. All orders below this are charged $10.
-
Your order will be processed as soon as possible, normally within 2 business days. When it is ready, you will receive an email with your purchase details as well as tracking advice.
-
Please ensure your correct address has been nominated and someone will be home to collect it as signature is required for delivery.
-
If a delivery has been attempted with no success, a collection card will be left with pickup details.
Bulk Items - Tiles/Homewares
Please contact us for shipping quote before purchase..
International Shipping
We do not currently ship internationally.
Customs Duties & Other Fees
All purchases are inclusive of GST.